Refunds
Refund requests are generally accepted within 30 days from the date the parcel is delivered.
If you encounter any issues upon receiving your shipment, please contact our support team immediately. Situations include (but are not limited to):
Parcel not received
If your parcel does not arrive within the standard delivery timeframe, we guarantee either a full refund or a reshipment.
Exceptions: cases caused by the customer, such as providing an incorrect shipping address, failing customs clearance due to customer’s responsibility, etc.
Note: For delays caused by extreme weather, customs inspection, local protests, or postal service issues, on-time delivery cannot be guaranteed. However, we will do our best to assist you.
Missing items in shipment
Please check if you have received all packages related to your order.
Empty all boxes thoroughly, as small parts may be hidden in packing materials.
If items are still missing, email customer service right away with:
A description of the missing items and quantities
Photos of the entire parcel received
Our team will verify the case by reviewing warehouse packing records and monitoring logs.
Steps:
> Contact support team to obtain authorization.
> We will investigate and confirm the issue.
> A suitable solution will be offered on a case-by-case basis.
Returns
By returning products to 7SEtronic, the customer confirms that the goods were originally purchased from 7SEtronic, and have not been substituted, in whole or in part, with products from other sources.
General Rules:
Returns are normally accepted within 365 days from the date of delivery.
Returned products must be in original packaging and unused condition (except in the case of defective products).
ESD-sensitive or moisture-sensitive items should only be opened under controlled conditions.
If the return is requested due to issues such as non-original, counterfeit, or quality problems, a valid test report from a third-party (like White Horse Lab) authoritative organization recognized by 7SEtronic is required.